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The Six Concord Standards define what great work looks like at Concord. They translate what we believe into expectations our people can act on and our clients can see in the work we do.
A delinquent solar loan requires a different approach than a delinquent equipment lease. Our teams understand the nuances of each asset class and the businesses behind the portfolios they manage, giving clients a partner that understands the business behind the work.
Our clients stake their reputations on the accuracy of their portfolio data. We build the systems and processes to catch discrepancies early and resolve them thoroughly.
Proactive transparency means addressing an issue before someone has to ask about it. When something goes wrong, our clients hear from us early, with the context they need and a plan already in motion.
Concord has operated through decades of changing markets and credit cycles, including the S&L crisis, the Global Financial Crisis, and COVID. We make decisions with the long term in mind, even when the right choice is harder in the short term.
Our compliance infrastructure, spanning FDCPA, TCPA, CFPB requirements, 50-state licensing, SOC 2 Type II, and four-agency ratings coverage, has taken decades to build. We apply that same discipline to everything we build, including AI, where governance and accountability matter as much as innovation.
From Scottsdale to Dallas to Mexico City, from servicing operations to capital markets technology, we function as a single company. The entire credit administration chain flows through one system of record, managed by one team and held to one standard.
The Standards are embedded in how Concord operates. They shape who we hire, how we evaluate performance, and how we hold ourselves accountable to our clients.
The Standards are part of how we evaluate the people who join Concord. Our interview process uses behavioral questions tied to each Standard, helping us identify people who demonstrate the behaviors and judgment the work demands.
The Standards are part of how we evaluate performance and recognize great work. They give teams across offices and functions a shared framework for accountability and reinforce that how we deliver matters as much as what we deliver.
The Standards extend into our client relationships and quarterly business reviews. We use measurable indicators tied to communication, portfolio accuracy, and asset-class expertise to hold ourselves accountable to the experience we promise.
4343 N. Scottsdale Rd., Ste. 270
Scottsdale, AZ 85251
NMLS ID 365917
