Modern Loan and Lease Servicing Software for Specialty Finance
Manage loans, leases, and lines of credit on a single platform, with the flexibility your portfolio requires. Built for originators, asset acquirers, and lenders.
ConcordLink is Concord’s core loan servicing platform, bringing payment processing, workflow management, reporting, integrations, and borrower self-service into a single system. Built for modern lending and specialty finance operations, it replaces disconnected tools and manual workarounds with a more efficient way to manage servicing.
The Servicing Platform Built to Run Your Operation
Built for Servicing Operations at Scale
ConcordLink simplifies complex servicing operations without sacrificing configurability, compliance, or scale.
Modern Interface
Designed for servicing teams with a clean, intuitive user experience that streamlines account management, workflow execution, and day-to-day servicing operations.
Configurable Without Compromise
Configure fee structures, delinquency treatment, hardship workflows, and communication rules directly within ConcordLink.
Architecture That Connects to Everything
Gain real-time visibility into obligations, delinquency, payments, and exceptions through a fully documented API.
Transparency Regulators Can Verify
Every action is logged. Every change is attributed. Every audit request is traceable. Compliance requirements are embedded across servicing operations.
Migration Path with No Cutover Risk
Run ConcordLink in parallel with your existing environment. Validate before cutover. No disruption to ongoing operations.
How ConcordLink Enables End-to-End Servicing
Five core capabilities simplify servicing across the credit administration lifecycle.
Obligation Servicing
ConcordLink manages loans, leases, and lines of credit throughout the credit administration lifecycle. Whether managing a single account or activity across an entire portfolio, teams can handle servicing from one system.
Payment Processing
ACH, wire, and check payments with automated posting and audit trails
Interest & Fee Accrual
Finance charge calculations, installment tracking, and payoff management
Delinquency Management
Collection workflows, automated communications, and aging management
Statement Generation
Automated statements with custom branding and delivery options
Bankruptcy & Write-Offs
Built-in workflows for complex account scenarios
Credit Reporting
Metro 2-compliant reporting across obligor types
Configurable Business Logic
ConcordLink manages loans, leases, and lines of credit throughout the credit administration lifecycle. Whether managing a single account or activity across an entire portfolio, teams can handle servicing from one system.
JavaScript Scripting Engine
Customize servicing logic for waterfalls, fees & hardship workflows
Configured In-Browser
Make operational changes without engineering tickets, deployments, or vendor delays
Versioned & Auditable Logic
Every change is tracked, auditable, and reversible with rollback control
Operational Efficiency
Reduce time spent managing configuration so teams can focus on servicing work
Reporting & Analytics
All servicing activity runs through ConcordLink, eliminating the need to reconcile data across tools. Resulting in a complete, traceable view of portfolio activity.
JavaScript Scripting Engine
Proprietary BI engine embedded in ConcordLink delivers real-time dashboards and portfolio visibility without a separate BI stack
Drill-Through Analytics
Move from portfolio views to account-level detail, including collection attempts and letter history
Query Builder
Create custom reports without IT involvement
Data Export
Scheduled extracts via API, SFTP, or direct file delivery in CSV, JSON, or XML
Audit Trail
Every platform action logged and attributable across all accounts and activity
Integrations & Data Exchange
The API-first architecture connects directly to origination platforms, BI tools, eSignature providers, and external servicing environments.
Every action in the UI runs through the same API
Full API documentation
Built in ETL via API, FTP or direct file upload
Supports API and flat file data transfers for seamless connectivity
Borrower Self-Service
ConcordLink includes MAI (My Account Info), a borrower-facing portal that gives borrowers 24/7 access to account information and self-service functionality.
Account Access via MAI
Borrowers access balances, payment history, rates, and payoff estimates through a branded portal on any device
Online Payment Processing
Borrowers make ACH payments directly through the portal with full confirmation and payment history
Document Access
Statements, notices, and correspondence all in one place
Branded Experience
White-labeled to your organization
Mobile Access via ConcordPay
A branded mobile app for statements, payments, and autopay setup
Security and Compliance Embedded in Every Workflow
ConcordLink is designed for the regulatory environment governing loan and lease servicing. Every action is traceable and aligned to the standards that matter most to regulators, rating agencies, trustees, auditors, and internal oversight teams.
SOC 1 Type II, SOC 2 Type II, and PCI DSS Level 1 compliant
HIPAA-aligned controls (where applicable)
High-availability cloud infrastructure
Data residency support for regulated requirements
One Connected System for Servicing and Document Custody
ConcordLink serves as the operational foundation for servicing, connecting with Concord eVault and custodial services across the full lifecycle of your assets and documents.
Loan Servicing Platform
Payment processing and obligation management
Compliance automation and audit trails
Borrower portal via MAI and ConcordPay
Configurable workflows, no engineering support required
Digital Document Custody
Cryptographic verification and tamper detection
Single authoritative copy management
DocuSign and PandaDoc integration
UETA, ESIGN, and UCC 9-105 compliant
Custodial Services
Physical document management and storage
Chain of custody tracking across the full lifecycle
Complements eVault for end-to-end custody
Single relationship for digital and physical custody
A Structured Path to Go-Live
Concord works alongside your team to migrate data, validate workflows, and support a smooth transition to ConcordLink.
01
Operation Discovery and Mapping
Dedicated implementation support maps workflows, rules, and edge cases before onboarding begins.
02
Data Migration and Validation
Obligations, transaction history, and payment data are migrated with full validation, preserving historical continuity.
03
Parallel System Run and Review
ConcordLink runs alongside your existing environment, enabling side-by-side comparison of data, workflows, and reporting before go-live.
04
Pre-Go-Live Review and Sign-Off
Your team determines when to proceed. Go-live does not move forward until data and workflows are confirmed.
05
Launch and Operational Handoff
Full team training and hands-on launch support, with continued partnership beyond go-live.
See How Your Servicing Operation Runs on ConcordLink
We’ll walk you through ConcordLink configured for your operation, tailored to your workflows, asset classes, and edge cases. We’ll show how it applies to your servicing environment.
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